Customer Service
01/07/11 14:09 Filed in: Personal (English)
I went to a store to buy a gift for my brother.
I chose beer, sake, and sweets.
I asked the salesclerk if they would be delivered within four days.
She said, 'If all of them are in stock, they’ll be delivered soon. Just a moment, please.'
She came back with another salesclerk.
The other salesclerk said, 'The sweets aren’t in stock, so we should get one from the main shop. It will take a little time.'
I waited for 5 seconds and asked the salesclerk, 'What about my question?'
The salesclerks talked to each other and said, 'They may not be delivered by Friday.'
I didn’t want to waste any more time, so I said I would pick some other sweets.
The salesclerk brought 2 similar sweets in stock.
She said one of them cost 800 yen to deliver, and the other one was free to deliver.
So I picked the latter one.
When I was writing a delivery slip, the salesclerk came back and said, 'These sweets are not in stock. Can you pick a gift whose label says take home OK!'
Excuse me, you were the one who showed me the alternative sweets.
I was so close to leaving the store at that time.
However, I didn’t have time to go to another store, so I kept my mouth shut and sent the beer and sake.
To me, it’s OK if salesclerks are not used to doing their jobs, however apologies when they make mistakes and friendliness are important.
I chose beer, sake, and sweets.
I asked the salesclerk if they would be delivered within four days.
She said, 'If all of them are in stock, they’ll be delivered soon. Just a moment, please.'
She came back with another salesclerk.
The other salesclerk said, 'The sweets aren’t in stock, so we should get one from the main shop. It will take a little time.'
I waited for 5 seconds and asked the salesclerk, 'What about my question?'
The salesclerks talked to each other and said, 'They may not be delivered by Friday.'
I didn’t want to waste any more time, so I said I would pick some other sweets.
The salesclerk brought 2 similar sweets in stock.
She said one of them cost 800 yen to deliver, and the other one was free to deliver.
So I picked the latter one.
When I was writing a delivery slip, the salesclerk came back and said, 'These sweets are not in stock. Can you pick a gift whose label says take home OK!'
Excuse me, you were the one who showed me the alternative sweets.
I was so close to leaving the store at that time.
However, I didn’t have time to go to another store, so I kept my mouth shut and sent the beer and sake.
To me, it’s OK if salesclerks are not used to doing their jobs, however apologies when they make mistakes and friendliness are important.